Complaints Policy, 10.04.2023

There is specially created customer support department for resolving all complaints and disputes.

Viber Chat: +35795596522
Customer Support: 70003247
Email: [email protected]

If Meridan Gaming (CY) Ltd is unable to settle a dispute, either party is entitled to refer the dispute to the National Betting Authority (NBA) via email address [email protected].


Players are entitled to report any complaint they may have initially to the NBA in accordance with Cyprus Law and in particular with the provisions of Article 15  of the Betting Law 2019 and of Directive 20/2017 (Procedure for Submission and Examination of Complaints) issued by the National Betting Authority.