Recognizing problematic behavior in betting

In case you have any doubt regarding your behavior and self-imposed limits, you can go to Gamcare and start Self-Assessment tool to see whether you should seek formal evaluation of your betting behavior.

Get Advice / Problem Recognition

Prevention of problems in betting

Here are our recommendations of principles to follow so that you can enjoy gaming responsibly:

Betting is for fun, not a way of earning money.

Make sure you play only when relaxed and concentrated.

Take regular breaks.

Decide your monthly betting stake in advance. Independently of our standard deposit limits, you may set a lower amount as your own personal limit.

Do not increase the maximum limit which you have decided for yourself.

Before you start betting, decide the winning amount at which you will end the game.

Decide beforehand how high your losses can be.

Never play under the influence of alcohol or other substances.

Never play when depressed.


Self-exclusion and player protection offers its users a variety of measures to protect themselves and ensure safer gambling. We encourage our players to use the self-protection tools. The self-protection measures are serious and apply for the restricted time. In addition, the personal limits offer all users the possibility to reduce the deposit limit even below the set limit. will forward requests for increase of personal deposit limits after 24 hours as soon as possible, while requests for reduction of limits take effect immediately


Deposit Limits

Daily Deposit Limit – You can chose your daily deposit limits.

Weekly Deposit Limit - You can chose your weekly deposit limits

Monthly Deposit Limit - You can chose your monthly deposit limits.


Stake Limits

Daily Stake Limits – You can chose your daily stake limits

Weekly Stake Limits - You can chose your weekly stake limits

Monthly Stake Limits - You can chose your monthly stake limits


Loss Limits

Daily Loss Limits – You can chose your maximum daily loss limits

Weekly Loss Limits - You can chose your maximum weekly loss limits

Monthly Loss Limits - You can chose your maximum monthly loss limits

Loss and stake limits are monitored every time you login to the website.

If you have exceeded the loss and stake limits then you will be unable to place bets on the website before the restriction time limit has ended.

During this period you can make a withdrawal when you visit the website.


Self- exclusion: players can place a self-exclusion by themselves on the website or make a request to self-exclusion from any further sports betting via e-email.


Players can choose to self-exclude from sports betting either for a short period for example a day. Or up to 5 years or even self-excluding permanently from any betting activity.

Reality check

Set yourself time limit before you start betting and stick to it by setting an alarm. We strongly advise that you keep your device clock enabled whilst betting so you can easily refer to it. This is the way to remind yourself how long you have been on line may be to utilize an online stop watch or timer to give an indicator when a certain time period has elapsed.

Player protection

Advice for recognizing problematic behavior:

Problematic behavior in betting is defined as behavior that damages the existence, work or financial situation of an individual or family. Long term betting is certainly not suitable for the individuals’ personal situation and could have a negative overall impact on person’s well-being.


The most dangerous overall impact is the psychological illness of pathological betting. This condition has to be treated seriously. Prolonged intervals of betting and betting can lead to addiction problems.


We would like to present certain parameters that can be warning signs or signals that can be considered as indicative for addiction problems or problematic behavior:

The player is heavily involved in betting. Their thoughts constantly turn to betting.

The stakes wagered become higher and higher.

Attempts to control/give up betting are unsuccessful.

The player becomes irritated and frustrated after attempting to reduce the extent of betting.

Betting serves as a means of getting away from problems or unpleasant feelings.

The player is trying to regain losses.

The player lies about his betting behavior.

The player acts illegally.

The player damages or loses other relationships or his job.

The player relies on others to give him money.


Online Dispute Resolution

The EU Online Dispute Resolution (ODR) is a web-based platform developed by the European Commission that allows customers and operators to handle disputes online.

For further info on ODR, click here.


Are you concerned about your betting habits? Are you on your way of becoming an addict? We have put together an extensive list of organizations you can contact to discuss any compulsive or problem behavior related to betting.


The National Betting Authority of Cyprus offer online and telephone support to anyone who is affected by problem betting. They provide information to help people make informed decisions about betting and where to go for support and advice. Further information can be found at


These are a number of institutions that offer professional assistance internationally and in UK

UK Gamcare, 0845 6000 133 Gamblers Anonymous, 08700 50 88 80 Sheffield, 0114 262 0026 Manchester, 0161 976 5000 Birmingham, 0121 233 1335 Glasgow, 08700 50 88 81 Belfast, 028 7135 1329

Sweden Spelinstitutet, 020 81 91 00

Denmark Ludomani, 27 22 20 50

Finland Gambling in Finland, 0203 10010 Gamblers Anonymous

Germany Anonyme Spieler, 040 209 90 09 GamAnon, 040 209 90 09

Holland Stichting AGOG Nederland, 0900 2177721 Chinees Gambling Helpline, 030 297 11 33

France Adictel, 0805 02 00 00

Belgium Rodin Foundation, (0032-2) 738 10 49

Canada Youth Gambling International Nova Scotia Problem Gambling Helpline, 1-902-5643-645 British Colombia Problem Gambling Helpline, 1-888-795-6111 Ontario Problem Gambling Helpline, 1-888-230-3505 Gambling Helpline, 1-800-668-6868 Alberta Problem Gambling Hotline, 1-866-332-2322

Australia Problem Gambling Services: New South Wales, 1-800-633-635; TTY 1-800-633-649 Problem Gambling Services: Queensland, 1-800-222-050 Problem Gambling Services: South Australia, 1-800-060-757 Problem Gambling Services: Tasmania, 1-800-000-973 Problem Gambling Services: Victoria, 1-800-156-789 Problem Gambling Services: Western Australia, 1-800-622-112

New Zealand Main gambling Helpline, 0800-654-655 Maori Gambling, 0800-654-656 Gambling Debt Problems, 0800-654-658 In Ya Face, Youth Gambling Helpline, 0800-654-659

South Africa National Gamingboard of South Africa, 0800-006-008




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